Transformational coach, author, and international speaker specializing in service leadership, emotional intelligence, and service excellence.
With over 12 years of experience in hospitality across seven countries and a decade as a consultant. business trainer and coach, she has delivered programs and keynote speeches to more than 10 000+ audiences, on 150+ stages in 14 countries worldwide. An MBA graduate of Cesar Ritz University, she holds multiple international certifications, including CBT, DISC, Emotional Intelligence (MSCEIT), John Maxwell leadership training, and ICC professional coaching. Aneta is the bestselling author of “Awesome! Wow Service Rules”, “Loyalty Roadmap,” creator of Inner Leadership Compass program and Loyalty Roadmap methodology and the creator of transformative learning experiences trusted by leading organizations.
Workshop title
Rewire to Lead: Cognitive Behaviour Techniques for Developing the 15 Human-Centered Qualities
What we will do:
• Short diagnostic: How your automatic thoughts sabotage your work with people
• Introduction to CBT triangle (Thoughts → Emotions → Behaviour)
• Identify 5 common cognitive distortions in leadership & service work
• Work with real work situations (conflict, client resistance, team mistakes)
• Work with CBT and improvement of 15 human centric qualities.
By the end participants will:
• Understand why they react the way they react
• Reduce emotional overreaction
• Improve communication under pressure
• Increase responsibility instead of blame
• Strengthen at least 3 of the 15 qualities consciously